Incident Response Services Procurement | Department of Commerce, NAICS 541519

Executive Summary

The Department of Commerce is procuring incident response services and surge capacity for NATO through a Request for Quotation. This contract will establish a Framework Agreement for qualified industry partners to provide cyber security incident management.

Scope & Requirements

The Framework will be divided into two Schedules to reflect the nature of the IR requirements of NCIA:

• Schedule A – IR Retainer: IR services will be procured via a prepaid retainer credit model. The retainer will cover 24/7/365 operational readiness and surge capacity for remote and on-site support. The IR Retainer credits will be managed through a Contractor-owned platform, providing an overview of available and spent credits, a top-up and carry-over mechanism, and monthly reporting. The IR Retainer will be renewed annually via Task Orders.
• Schedule B – On-Demand Cyber Security Services: NCIA will procure cyber security services for proactive and reactive incident handling from a non-exhaustive catalogue included in the SOW. The services will be procured on an as-needed basis and requested via Task Orders. Each Task Order shall define the scope, objectives, deliverables, required personnel and clearances, and place of performance for each requirement.

The IDIQ Contractor(s) shall deliver both Schedule A and Schedule B services for the duration of the Framework Agreement, which is expected to be for a 3-year period.

Compliance & Qualifications

• Maintain a professionally active facility (office, factory, laboratory, etc.) within the United States.
• Hold a Facility Security Clearance (FCL) at the level of SECRET or higher.
• Be pre-approved for participation in NATO Competitive Procurement (NCP).
• Be issued a Declaration of Eligibility (DOE) by the Department of Commerce (DOC).
• Register with NCIA’s eProcurement tool, Neo.

How to Prepare Your Bid

1. Ensure your facility has the required security clearance and is registered with the NATO Competitive Procurement system.
2. Prepare a comprehensive company resume or capability statement highlighting past contracts as a prime contractor.
3. Gather financial documents audited by an independent CPA to support your NCP application.